Frequently Asked Questions
Ordering and Payment FAQ
What payment types do you accept?
Is it safe to use my credit card on your site?
Absolutely! The safety of your personal information is very important to us. For your security, we do not store your credit card information. We use a wide array of the best-in-class electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
What's a security code?
Why can’t I check out?
- Double check that your credit card number has been properly entered, ensuring that no spaces are between any of the numbers.
- Take a second look at your zip code, ensuring that you’ve input it properly.
How do I know my order went through?
You will also receive an email confirmation of your order.
Can I cancel my order?
If you’d like to cancel your order, please contact us via email by clicking here.
Are there any fees or surprise charges?
Shipping FAQ
How much does shipping cost?
How do packages ship?
How long will it take to receive my order?
We realize this is a bit longer than normal. Flexible shipping times are part of the reason we’re able to offer such low prices. Patience is a virtue 🙂
Will I receive a tracking number with my order?
Can I upgrade my shipping?
Again, this is a big reason we’re able to offer the low prices that we do. Our goal is to pass on the biggest savings possible to our customers.
What if I order multiple items? Will they ship together?
Do you ship outside the US?
General FAQ
How does the Big Savings Direct USA store work exactly?
To see deals from a specific category, use the menu at the top to browse through the full list.
If you know exactly what you want, click the magnifying glass in the menu to perform a search.
Why do I sometimes see different prices for the same item?
My question isn't answered here. How can I get in touch with someone at Big Savings Direct USA?
Returns FAQ
Do I have to pay for shipping back to BSD when I return an item?
How long do I have to return an item?
Please contact us via email by clicking here to request a return.
Can I return an item that’s marked as final sale?
Please contact us via email by clicking here to request a return.
Shipping FAQ
How much does shipping cost?
How do packages ship?
How long will it take to receive my order?
We realize this is a bit longer than normal. Flexible shipping times are part of the reason we’re able to offer such low prices. Patience is a virtue 🙂
Will I receive a tracking number with my order?
Can I upgrade my shipping?
Again, this is a big reason we’re able to offer the low prices that we do. Our goal is to pass on the biggest savings possible to our customers.
What if I order multiple items? Will they ship together?
Do you ship outside the US?
More Links
BigSavingsDirectUSA.com
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