Frequently Asked Questions

Ordering and Payment FAQ

What payment types do you accept?
We currently accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay and Diner’s Club as payment.
Is it safe to use my credit card on your site?

Absolutely! The safety of your personal information is very important to us. For your security, we do not store your credit card information. We use a wide array of the best-in-class electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What's a security code?
Security codes, sometimes called card verification data, are the digits (usually 3) on the back of your credit card. For cardholder security, we ask you to input these digits during checkout.
Why can’t I check out?
There are a few reasons why you may not be able to complete checkout. Here are some solutions:

  • Double check that your credit card number has been properly entered, ensuring that no spaces are between any of the numbers.
  • Take a second look at your zip code, ensuring that you’ve input it properly.
How do I know my order went through?
You know you have successfully placed an order when you get to the Order Confirmation page, which has an order number.

You will also receive an email confirmation of your order.

Can I cancel my order?
As long as your order is still processing, we will do our very best to cancel your order once you have contacted us. Due to our goal to process orders as soon as we receive them, we cannot guarantee an order can be cancelled once it is placed.

If you’d like to cancel your order, please contact us via email by clicking here.

Are there any fees or surprise charges?
Absolutely not. Membership, registration, shipping within the Continental U.S., and returns within 30 days are all 100% free. On purchases, you will pay for the cost of the items you order plus any applicable taxes, and that’s it!

Shipping FAQ

How much does shipping cost?
All items on BigSavingsDirectUSA.com ship to you for free, all day every day. There are absolutely no fees for standard shipping in the continental U.S.
How do packages ship?
It depends on what you’re ordering. Each supplier has a contract with the carrier of their choice, so it could be USPS, UPS, FedEx, etc. And don’t forget: everything ships free every day!
How long will it take to receive my order?
We deal with many different suppliers, so shipping times vary. In most cases, your item will ship within 5 business days. We do ask that you allow up to 15-20 days total (business and standard) for your order to be shipped, just in case there are any unexpected delays.

We realize this is a bit longer than normal. Flexible shipping times are part of the reason we’re able to offer such low prices. Patience is a virtue 🙂

Will I receive a tracking number with my order?
Yes! When your order ships, you will be emailed a tracking number. Please note, it can take up to 24 hours for that tracking number to appear on the carrier’s website.
Can I upgrade my shipping?
At this time, we can only offer free standard shipping. We understand you would like to receive items quickly, so we process your order immediately to make sure it arrives as soon as possible.

Again, this is a big reason we’re able to offer the low prices that we do. Our goal is to pass on the biggest savings possible to our customers.

What if I order multiple items? Will they ship together?
Not necessarily, considering the fact that we’re dealing with many different suppliers, your items will likely ship separately.
Do you ship outside the US?
Unfortunately, we do not at this time. We ship only within the continental U.S.

General FAQ

How does the Big Savings Direct USA store work exactly?
Every week, brand new deals go live. You’ll always be able to find them at the top of the website in the Trending section. Below that, you’ll get a peek at some our best deals and top products that people LOVE: Best Sellers and Top Rated. Click on any deal to view a product’s description, see specs on the Details tab, or add it to your cart.

To see deals from a specific category, use the menu at the top to browse through the full list.

If you know exactly what you want, click the magnifying glass in the menu to perform a search.

Why do I sometimes see different prices for the same item?
Our insider’s list emails and site homepage display the lowest listed price for a given product. Some products are available in different sizes, colors, styles, or other options that may be listed at higher prices. For example, a set of twin size bed sheets may cost less than that same set in king size.
My question isn't answered here. How can I get in touch with someone at Big Savings Direct USA?
If you have any questions or concerns that were not addressed in this FAQ or on our Policies or About Us pages, please feel free to contact us via email by clicking here.

Returns FAQ

Do I have to pay for shipping back to BSD when I return an item?
Absolutely not. If you’d like to return an item, you can do so for free. You won’t have to cover any return shipping costs.
How long do I have to return an item?
For most items, you have 30 days from the receipt of delivery to make a free return. You won’t have to pay any return shipping costs.

Please contact us via email by clicking here to request a return.

Can I return an item that’s marked as final sale?
For most items, you have 30 days from the receipt of delivery to make a free return. You won’t have to pay any return shipping costs.

Please contact us via email by clicking here to request a return.

Shipping FAQ

How much does shipping cost?
All items on BigSavingsDirectUSA.com ship to you for free, all day every day. There are absolutely no fees for standard shipping in the continental U.S.
How do packages ship?
It depends on what you’re ordering. Each supplier has a contract with the carrier of their choice, so it could be USPS, UPS, FedEx, etc. And don’t forget: everything ships free every day!
How long will it take to receive my order?
We deal with many different suppliers, so shipping times vary. In most cases, your item will ship within 5 business days. We do ask that you allow up to 15-20 days total (business and standard) for your order to be shipped, just in case there are any unexpected delays.

We realize this is a bit longer than normal. Flexible shipping times are part of the reason we’re able to offer such low prices. Patience is a virtue 🙂

Will I receive a tracking number with my order?
Yes! When your order ships, you will be emailed a tracking number. Please note, it can take up to 24 hours for that tracking number to appear on the carrier’s website.
Can I upgrade my shipping?
At this time, we can only offer free standard shipping. We understand you would like to receive items quickly, so we process your order immediately to make sure it arrives as soon as possible.

Again, this is a big reason we’re able to offer the low prices that we do. Our goal is to pass on the biggest savings possible to our customers.

What if I order multiple items? Will they ship together?
Not necessarily, considering the fact that we’re dealing with many different suppliers, your items will likely ship separately.
Do you ship outside the US?
Unfortunately, we do not at this time. We ship only within the continental U.S.

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